All Insights
Is Your Service Department in Tune with Customer Expectations?
Sometimes there are things people don’t see eye to eye on. When CDK Global surveyed over 2,000 service shoppers late...
5 Min Read•Aug 10•CDK Global
Car Buying Experience Plunges as Inventory Returns
After the tumultuous past few years of tight supply and ongoing demand, a common assumption was that more inventory would...
3 Min Read•Jul 27•David Thomas
How to Close More Deals Without Hiring More People
Need good salespeople? You’re not alone. Hiring is a huge challenge for dealers across the country. Overall dealership headcount has...
3 Min Read•Jul 24•CDK Global
It’s Time to Reimagine the Dealership Sales Desk
Bed Bath & Beyond is the latest big-box retail wonderland lost to the ease of internet shopping. While mass-market physical...
3 Min Read•Jul 17•CDK Global
Adopting Digital Retail in the Showroom
Digital retailing tool use surged during the pandemic, and now 84% of dealers report using it in some capacity. But...
3 Min Read•Jul 17•Jen Miller
Use Your Dealership’s CRM to Take Control During Uncertain Times
The past few years have been a wild ride for car dealers with no signs of slowing down soon. Some...
3 Min Read•Jul 12•CDK Global
Transparency and Trust: How Dealers Can Improve NPS Scores
What’s an NPS?
A good Net Promoter Score (NPS) means your customers are happy and your dealership has a good reputation....
4 Min Read•Jul 7•CDK Global
There’s More Than One Way to Use Your CRM for Data Mining
Equity mining is the most well-known tactic for finding new opportunities from both sales and service customers. However, there’s more...
4 Min Read•Jul 7•CDK Global
Car Buyers Seem Satisfied as Summer Rolls On
As the volume of car sales traditionally dips during summer, buyers seemed rather content with their purchase process in June....
3 Min Read•Jun 30•David Thomas
The Evolution of Automotive E-Commerce and Digital Retail
The automotive industry has undergone a significant transformation in recent years with the widespread adoption of digital retail. This technology...
3 Min Read•Jun 22•Steven Walker
What Automotive Dealers Think About Artificial Intelligence (AI)
Artificial Intelligence (AI) seems to be on every newscast, in every headline and across social media feeds. And while it...
1 Min Read•Jun 5•CDK Global
Credit Struggles Don’t Dent Ease of Purchase Score in May
Inventories are rising and the lots almost look back to normal at many dealerships. These conditions helped lift the CDK...
3 Min Read•Jun 2•David Thomas
