View More Insights

2 Min Read • October 23, 2023

CDK CONNECT 2023: CDK Global Perspectives and Innovations

C D K Connect. Now's your chance to see everything.

Earlier this month, thousands of customers and industry insiders participated in CDK CONNECT where they were given a customized view of automotive retail from CDK Global leaders Brian MacDonald — President and CEO, Barb Edson — EVP and Chief Marketing Officer and Sanjay Almeida — EVP and Chief Product Officer. Now, the virtual event is available for anyone who couldn't attend live.

Replay CDK CONNECT 2023

The auto industry isn't slowing down. As fast as things are moving, CDK took time to share what we're learning, how we're innovating and, most importantly, what we're delivering to shine a light on what’s connecting our industry.

In addition to keynote addresses from CDK leaders, attendees also learned about our latest research around dealership and consumer experiences, trends impacting the automotive industry as well as enhancements to the new CDK Dealership Xperience platform. Breakout sessions included:

• Front Office: Simplifying the Car Buying and Selling Experience With Modern Retail

• Dealership Operations: Managing With Confidence and Efficiency

• Data and Intelligence: Harnessing the Power of Data-Driven Intelligence to Improve Performance

• IT Solutions: Leveraging a Secure, Intelligent IT Environment to Enable a Seamless Experience

• OEM: Customer Obsession — Building and Nurturing a Customer-Centric Ownership Experience

• Heavy Truck: Truck Matters — Connect With the CDK Global Heavy Truck Team

• Independent Software Vendors: Driving Innovation in an Ever-Changing Market

All of CDK Connect 2023 is now available to watch on demand from the keynote addresses to the breakout sessions. Catch up now in the CDK CONNECT Hub.

Share This

CDK Global
By CDK Global
Staff

Recent Insights

Dealers Not Confident in O E M E CDK recently released the Dealers Face the EV Transition white paper, which details the pessimism many dealers feel about the electric future. A clear majority (65%) indeed admit to being pessimistic about EVs, and the paper delves into many of the reasons behind that number including the impact to the dealership’s revenue, consumer interest and more. We also asked dealers about their confidence level in the EV strategy of their respective OEMs. Whether they hV Strategies.

Dealers Aren't Confident in OEM EV Strategies

CDK recently released the Dealers Face the EV Transition white paper, which details the pessimism many dealers feel about the...
2 Min Read•May 13•David Thomas
Bring Modern Convenience to the Showroom Floor.

Bring Modern Convenience to the Showroom Floor

In our technology-driven world, we’ve taken modern convenience to a whole-new level. Consumers expect to order what they need online...
3 Min Read•May 9•Steven Walker
What Dealers Say About the EV Transition

What Dealers Say About the EV Transition

As the electric vehicle revolution propels forward, dealers across the country are coming to terms with learning, selling and servicing...
1 Min Read•May 6•CDK Global
Three Dealership Accounting Woes and Fixes.

Three Dealership Accounting Woes and Fixes

Nothing can steer your auto dealership off course faster than poor accounting practices. And it’s not just about the importance...
4 Min Read•May 6•CDK Global
Car Price Negotiations Ease in April

Car Price Negotiations Ease in April

Car buyers still found it overwhelmingly easy to buy a new car in April but there was a slight drop...
3 Min Read•May 2•David Thomas
The Power of Video. Earn Customer Trust and Service Business.

The Power of Video: Earn Customer Trust and Service Business

When you spend your days servicing and repairing vehicles, it’s easy to forget that most people know very little about...
3 Min Read•Apr 29•CDK Global
Everything You Need to Know About the C D K Dealership Experience.

Everything You Need to Know About the CDK Dealership Xperience

Margin compression and changing customer expectations have auto dealers working hard to find new process efficiencies to boost profits and...
9 Min Read•Apr 19•CDK Global
The Pros and Cons of Involving Sales Staff in F and I.

The Pros and Cons of Involving Sales Staff in F&I

We know how the traditional F&I sales process works and why customers sometimes shut down as a new round of...
4 Min Read•Apr 16•Saundi Crandall
Leverage A I for a More Efficient Front Office.

Leverage AI for a More Efficient Front Office

Today, dealers echo one refrain in terms of their top strategy: Deliver a terrific customer experience. It’s become one of...
3 Min Read•Apr 9•Amber Good
Make Repairs Easier to Understand and Update, Update, Update.

Make Repairs Easier to Understand and Update, Update, Update

We’ve all been there: You take your car in for service and wait around for hours to hear next steps...
2 Min Read•Apr 4•Brooke Wilson
View All Insights