Plug-in and Drive More Service Traffic and Increase Customer Satisfaction with Service Online
Dealers must look more and more to the Service Department to help with the bottom line. With consumers holding onto their cars longer than before they are also going to be looking for the right place to complete their maintenance and repair. ADP’s Service Online solution will help consumers make your Service Department their first and only choice.
Service Online is an Internet based scheduling and customer notification system that can increase customer satisfaction and drive more service traffic. Service Online brings your Service Department to the forefront of the Internet with unmatched integration to the ADP system and leading, cutting-edge technology.
Online Product Demo Available
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With ADP’s Service Online your advisors spend less time on scheduling and notification activities which frees them to sell more services.
This solution will eliminate dropped calls to the Service Department. Service Online attracts more internet savvy customers with easy to use, 24/7 online scheduling. Additionally, Service specials and promotions are conveniently advertised, leading to greater up-sell opportunities.
Service Online Increases Consumer Satisfaction and Repeat Visits
- Delivers the opportunity for consumers to view complete repair order (RO) details and updates of their RO
- Provides accurate and easy to understand pricing and availability commitments
- Features full service functionality from PC or via mobile devices
- Contains an online payment option
- Provides automated consumer alerts, appointment reminders, repair order updates, special order part arrivals, and much more