Copyright 2013ADP Dealer Services, Inc.
Now you can use a single service workflow tool—from online appointments to Service write-up to vehicle inspection—to boost your productivity and make more money. Gone are the days of relying on one vendor for appointments, another for reception, and yet another for mobile walkaround and technician inspections.
ADP ServiceEdge arms your fixed operations team with the innovative tools they need to efficiently and profitably service customers throughout the ownership lifecycle while maintaining the highest degree of customer satisfaction.
Harnesses appointment entry from multiple avenues with complete control and synchronization. It allows for first and ongoing customer appointment scheduling via the dealership website, MyVehicle Customer Portal, and with a Salesperson. All of this can be done with complete visibility and accountability.
Gives Service Advisors the ability to meet customers as they drive into the lane. Perform walkarounds with your customers in the same amount of time it takes most systems to pull up the customer. Take pictures of damage, note concerns and upsell services with a tap of a finger.
Fully automates the inspection and streamlines the process of selling additional work. Parts and labor integration, powered by Mitchell®, combined with a state-of-the-art direct DMS interface, packs a powerful punch.
Only ADP ServiceEdge combines the power of Appointments, Lane, and Inspect into a unified set of tools that can help you create a seamless service selling system to drive customer pay and keep customers coming back time after time.
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