Hours of Support
- 7:00 a.m. – 7:00 p.m. your local time Monday through Friday
- 7:00 a.m. – 3:00 p.m. your local time Saturday
Canada w.e.b.Suite1000 clients:
- 8:00 a.m. – 5:00 p.m. your local time Monday through Friday
- 8:30 a.m. – 5:30 p.m. in Newfoundland
- 8:00 a.m. – 1:00 p.m. your local time Saturday
(for down systems only, all other calls will be returned the next business day)
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For phone support, please contact your previously provided regional support number.
After Hours Support
- 24/7 after hours support is available for a nominal fee
- Call 800.743.2237
Modified support hours may be observed on the following holidays. Check the Customer Support Panel on your desktop, or contact your Support Center for the support hours available by holiday:
- New Year’s Day
- Memorial Day
- July 4th
- Labor Day
Closed
- U.S. Thanksgiving Day (U.S. customers only)
- Canada Thanksgiving Day (Canadian customers only
- Christmas Day
Have your Client Number ready so we can access your information and start working faster. Have as much information about the situation as possible, including:
- Your system version
- Description of when the situation first occurred
- What happened on the screen
- Error messages, word for word
- Login, application, and function information
You will be given a case number to track your issue. Write it down and keep it handy for future reference.
Our Support Staff is set up in groups that match your dealership functions, such as:
- Accounting
- Dealer Communications
- Networking
- Network Phone
- Parts
- PCs
- Sales/F&I
- Service
- Systems
Whether you need technical assistance or immediate attention, our team is ready to assist you.
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