Build a one-to-one relationship with your customers immediately, right from your website, with ADP’s Live Chat
You’d never let a customer leave your showroom without talking to someone, so why let online customers leave your website without talking to you first? With ADP’s Live Chat, you can talk to your online customers immediately, right from your website.
No matter what type of site you have, ADP can add a "chat" button and support your dealership with our Live Chat agents. When your customers click on "chat," they talk instantly with an ADP agent, who answers questions about inventory, pricing, service, and more—all on your behalf. Our Live Chat agents also collect information as they chat, providing you with more leads and more sales opportunities.
Capture more customer information, leads, and sales opportunities
ADP’s Live Chat agents know the automotive industry, but they’ll spend time learning about your dealership’s inventory, personality, and methods before we start chatting with your customers. We can even create scripts, processes, and procedures to be sure we meet all your needs. Once you add a “chat” button to your website, you can
- Let our agents answer customers’ questions about inventory, pricing, service, and so on
- We offer long chat hours and seven-days-a-week availability
- 24/7 chat available if needed
- Receive transcripts of every Live Chat
- You’ll understand exactly what your customers want to know before you follow up (if needed) Have customers transferred to you immediately if they seem to be “in market” now or if your assistance is needed
Build up your customer/prospect database; we collect information like:
- Name
- Phone number
- Email address
- Vehicle(s) of interest
- Motivation for purchase
- Service information
- And more!
Only ADP’s Live Chat lets you talk with your customers immediately, right from your website, to capture more customer information, leads, and sales opportunities than you ever thought possible. And, dealers are closing 15-30% of Live Chat leads every month. You don’t get those statistics with third-party leads!