Increase customer satisfaction, drive revenue, and boost employee productivity with ADP Small Business Phone – designed specifically for automotive dealerships.
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With ADP’s Small Business Phone, you can rely on ADP for the
reliable phone service you need to run your business effectively.
Better
still, you can integrate your phone with your ADP business
applications; helping you increase customer satisfaction, drive revenue,
and boost productivity… the local phone company cannot do that!
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Powerful integration with your ADP business solutions
Make the most of your ADP’s Small Business Phone with these
powerful, integrated ADP business solutions that help you drive more
revenue throughout your dealership.
Premium User Package
Connect with your customers faster with ADP’s Premium User
Package. Give out one number, and customers can reach you at your desk,
on your mobile, or in your home office. You’ll also get:
- Remote Office
Make and receive calls from wherever you need to work.
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Click-to-Call
Your phone is connected to Outlook and the web, so it’s easy to look up a contact, select the phone number, and click to call.
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Integrated voice mail
Don’t dial in for messages; let ADP email you with the voice message attached.
Call Intelligence ASP
Generate more leads, track advertising and marketing spend, and take control of how calls flow through your dealership with Call Intelligence ASP
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Call Tracking
Assign a unique number to a marketing campaign, then track calls that campaign generates. Quickly capture lead information, transfer to ADP CRM, and make your next campaign even more successful.
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Call Intelligence
Track every call into your dealership, and then run reports to monitor and measure employee performance, call flow, and more. Call Intelligence reports let you understand when customers are most likely to call, helping you make staffing and scheduling decisions to support call volume and flow.
CTI Desktop
Improve customer satisfaction and boost employee productivity with:
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Screen Pop
Know who’s calling before you pick up the phone. Screen pops display on your screen, and in one click, you can open the Full Customer View screen from your ADP DMS.
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Click-to-Call for CTI Desktop
Open a customer record from your DMS, then click to call, much like the Outlook/web integration available with the Premium User Package.
Deliver superior customer service with ADP’s Small Business Phone
Designed for single-site dealerships with up to 20 users, ADP’s Small Business Phone lets you:
- Answer calls from anywhere—your home, cell, office, the beach - anywhere. Simply set your Small Business Phone to “remote” and customers won’t know the difference
- Track marketing performance with integration between your phone and your ADP Dealer Management System (DMS) and ADP CRM Increase service and sales revenue with easy-to-access reports that measure employee performance and more (Call Intelligence optional application package)
- Greet callers by name with “Screen Pops” that alert you to who’s calling, then let you access the full customer view screen in one click (CTI Desktop optional application package)
- Simplify technology management by replacing expensive, complicated phones with this easy-to-use Cisco IP (Internet Protocol) phone system
- Take advantage of predictable costs and easy-to-understand monthly invoices
- Increase reliability with a phone system that’s housed and protected in ADP’s secure data center
Couple ADP’s Small Business Phone with our Application Bundle, and you get a fully-featured Cisco phone system that lets you deliver superior customer service.