ADP’s Client Satisfaction
Survey Results*

Every month for the past six years, ADP Dealer Services has been surveying our client base in order to ensure we’re providing the highest level of service. We are pleased to find that our client satisfaction rates have continued to improve over time, on a variety of metrics.

Dealers Rate ADP at #1

#1: Overall satisfaction of products and services
#1: Choice for dealers looking to change vendors
#1: Satisfaction with access to data from common software applications such as Word and Excel
#1: Flexibility of software to adapt to business needs
#1: Satisfaction with Training effectiveness

86% of ADP clients are satisfied with Customer Service, including:

• Support Availability
• 1st Call Reduction
• Overall Customer Service
• Prompt Follow-Up
• Service with Minimal Disruption

84% of clients are satisfied with ADP’s Products & Services, including:

• Speed of Changes
• Flexibility of Software
• Access to Data

ADP Helps Drive Business Results:

Dealers say that price and product quality are the leading consideration in overall satisfaction. ADP helps you drive business results in every area of your operation with:

The highest quality ratings in overall products and services. Convenient access to data and flexibility of software. Flexible pricing models and competitive on core functionality Over 1,000 dedicated Client Service associates. Over 550 self-paced and live, web-based training courses, at no additional charge, and right from the dealership. Dedicated Account Relationship Management team to help ensure high system utilization and satisfaction.

Our goal every day is to ensure you are getting the highest level of services and solutions you need to better manage your business and drive results in every area of your operation. Your feedback is invaluable. If you have any questions or feedback, please contact us.

* Forrester Consulting surveyed over 500 ADP and non-ADP dealerships from all regions in the United States and Canada. The survey includes dealerships of all sizes and manufacturer types, including heavy truck. As a result, more than 40 percent of ADP’s North American client base is surveyed each year with a margin of error of +-<1%.